Askmebuy Shipping Agent Terms & Conditions

DPE Terms & Conditions

For DPE services, SKYNET will be the best selection cause the chance getting tax by Malaysia customs is the lowest compare to Pos Laju and ABX

Maximum Weight And Dimension

  1. SKYNET One parcel weight cannot over 40KG.
  2. ABX One parcel actual weight cannot over 30KG for West Malaysia or one parcel cannot over 25kg to East Malaysia. If over 30kg to West Malaysia will have extra CNY170 handling charges or over 25kg to East Malaysia will have extra handling charges which CNY7 Per KG.
  3. All air shipping parcel measurement if over 140cm or actual weight over 68kg per parcel will extra charges the shipping cost CNY 120. Over this measurement please ask us can send by air shipping or not.
  4. The weight is calculate by total net weight (include box) if the net weight is 5.01kg, we will charges you 6kg cost.
  5. If the dimension of the goods it too big, we will base on the dimension to calculate the shipping cost.
  6. For e.g. If the parcel is 5kg but the dimension is 50cm*40cm*20cm, then we will calculate the dimension cost by air shipping formula which [height(cm)*width(cm)*length(cm)]/6000, if the destination country is not Malysia or Singapore will be is /5000.
    For above example the dimension cost is 50*40*20/6000 which is 6.6666 and we calculate as 7kg instead of 5kg.

Included Tax Services

  1. Sensitive and normal items can use included tax services except the prohibited item.
  2. Declare amount cannot over RM 1500 per AWB.

Missing Parcel Compensate

  1. If your parcel had missing while delivering, air courier company will compensate to you by compare 3 times of your shipping cost with your declaration amount and select the minimum cost to compensate.
  2. For example if your shipping cost is CNY 100 times 3 is CNY 300 and your declaration cost is USD 5 convert to around CNY 32 is using rate 6.4, air courier company will compensate base on CNY 32 to compensate it.
  3. If you receive the parcel weight is not tally to the AWB, and have some missing items, the compensate will base on the proportion to compensate.
  4. For example your shipment is 10kg with total declaration USD 80 and shipping cost is RM100, and if you receive 9kg only, after confirm and checked if compensate is accepted, compensate will be base on (10kg-9kg) / 10kg x USD 80 = USD8 compare to shipping cost RM100 take the lowest value to compensate instead of that item declaration cost.
  5. Compensate is not over USD 100.
  6. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment.

DPE SMALL SEA PARCEL

  1. If the dimension of the goods it too big, we will base on the dimension to calculate the shipping cost.
  2. For e.g. If the parcel is 5kg but the dimension is 50cm*40cm*20cm, then we will calculate the dimension cost by formula which [height(cm)*width(cm)*length(cm)]/6000.
    For above example the dimension cost is 50*40*20/6000 which is 6.6666 and we calculate as 7kg instead of 5kg.
  3. Select this option as shipping method is the slowest method to receive, you must be patient and only the ABX courier company will delivery.

China Customs Penalties Fees

  1. If any fault declaration or prohibited item found during security checking in China customs, penalties process will carry out which base on your parcel detail.
  2. DPE will not fine you the penalties fees but if the goods is very danger, easy explode, China customs will have extra penalties fees which you need to pay.
  3. All the shipping cost paid for this shipment will not refund and goods will return to our China warehouse. Buyer has to pay again the shipping cost for resend the parcel.

Malaysia Customs EDI Fees

  1. If happen any EDI cost or duty tax during inspection, Buyer should bear the cost, if Buyer rejected, the shipment will destroy and Askmebuy will auto reduce the balance of the Buyer base on the amount charges by customs.
  2. Malaysia EDI fees will be RM 53, Singapore is SGD 50.
  3. The above EDI fees is not include any GST charges.

Sea Shipping Terms & Conditions

We offer same cost for Normal and Sensitive Sea shipping but if bulk sensitive item, you may inquiry us before submit the order.

Maximum Weight And Dimension

  1. If your packed parcel over 500KG, we will charges 1CBM fees.
  2. If length dimension of the parcel over 2meters or one pcs over 120KG, will have extra handling fees, please inquiry us before place order.
  3. Sea shipping, the cost is calculate by dimension CBM (CuBic Meter) or Weight
  4. For e.g. If the parcel dimension is 0.7meter * 0.7meter * 0.5meter, the CMB calculation formula is [height(meter)*width(meter)*length(meter)].
    For above example the CBM value is 0.7*0.7*0.5 which is 0.245 and we calculate 0.3CBM cost.

Sea Special Charges

  1. Sea shipping, we will charges parcel handling fees for every parcel CNY 2 even is same seller if send 2 parcel will charges 2 times.
  2. Below area of Malaysia will have extra transport fees, For West Malaysia will add more CNY150/CBM or minimum CNY150 and East Malaysia will add more CNY200/CBM or minimum CNY200.
    West Malaysia:
    Endau, Bandar Penawarbera, Jerantut, Triang, Baling, Kayu Hitam, Kedah, Pengkalan Hulu, Gerik, Kuala Rompin, Pahang, Termeloh, Terengganu, Kelantan, Perlis
    Genting Highland, Cameron Highlands, Frasers Hill, Bukit Tinggi will no have door to door delivery
    Example 0.28CBM normal big sea to Kedah, charges will be minimum charges CNY250 (0.3CBM) + CNY150 = CNY400
    East Malaysia:
    Limbang, Lawas, Seratok, Betong, Sarikei, Bintangor, Bintulu, Miri, Labuan, Semporna, Ranau, Sandakan, Lahat Datu, Tawau, Papar, Beaufort, Sipitang, Kota Belud, Kota Tambunan, Kota Marudu, Kudat, Telupid, Keningau, Tenom
    Labuan require at less 1CBM to send by big sea, if not over will charges 1 CBM cost too
    Example 1.28CBM normal big sea to Bintulu, charges will be CNY85 x 13 (1.28CBM) + CNY200 x 1.3 (1.28CBM) = CNY1365
    For highland or island will no have door to door delivery. For some area which far away from city, will have extra charges please inquiry us before place order
  3. Malaysia sea shipping cost is including GST, Singapore sea shipping is exclude GST.
  4. Big sea shipping cannot send built car, car battery which have liquid or alkaline, car engine, cigrates, wine, phone, laptop, gold, easier explode item or any items which prohibited by country law for exporting.
  5. Big sea shipping cost will have normal and sensitive different category, if your overall parcel only have little sensitive item you still can enjoy normal shipping cost, however if most of the item is sensitive (over 20 percent is sensitive), you need send by sensitive shipment.
  6. Below is the sensitive category for big sea shipping:
    Imitation brand, Food or drink, Game consoles, Electronic Car, Adult Products, CD, Medical, Building materials, Ceramic tile

How to Select Small Sea or Big Sea Services?

  1. For West Malaysia normal shipment If Less than 30KG, or 50kg for extra charges area is recommended use small sea parcel.
  2. For West Malaysia sensitive shipment If Less than 40KG, or 60kg for extra charges area is recommended use small sea parcel.
  3. For Sabah Malaysia normal shipment If Less than 25KG, or 40kg for extra charges area is recommended use small sea parcel.
  4. For Sabah Malaysia sensitive shipment If Less than 30KG, or 45kg for extra charges area is recommended use small sea parcel.
  5. For Sarawak Malaysia normal shipment If Less than 20KG, or 30kg for extra charges area is recommended use small sea parcel.
  6. For Sarawak Malaysia sensitive shipment If Less than 25KG, or 35kg for extra charges area is recommended use small sea parcel.

Wooden Frame Protection

  1. Sea shipping can request packing by using wooden box for more protection, wooden box is no free and charges by the dimension.
  2. Sample of wooden box, price may vary base on the your goods dimension.
    CNY 80 CNY 150 CNY 250

Missing Parcel Compensate

  1. If your parcel had missing while delivering, sea transport company will compensate the missing part of the item base on the shipping cost in tripple.
  2. Compensate is not over USD 100.
  3. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment.
  4. If your parcel damage during intransit or delivery, sea transport company will not compensate, fragile item or expensive item must consider wooden box for better protection.