Askmebuy Shipping Agent Terms & Conditions

DPE Terms & Conditions

For DPE services, SKYNET will be the best selection cause the chance getting tax by Malaysia customs is the lowest compare to Pos Laju and ABX

Maximum Weight And Dimension

  1. SKYNET One parcel weight cannot over 40KG.
  2. ABX One parcel actual weight cannot over 30KG for West Malaysia or one parcel cannot over 25kg to East Malaysia. If over 30kg to West Malaysia will have extra CNY170 handling charges or over 25kg to East Malaysia will have extra handling charges which CNY7 Per KG.
  3. All air shipping parcel measurement if over 140cm or actual weight over 68kg per parcel will extra charges the shipping cost CNY 120. Over this measurement please ask us can send by air shipping or not.
  4. The weight is calculate by total net weight (include box) if the net weight is 5.01kg, we will charges you 6kg cost.
  5. If the dimension of the goods it too big, we will base on the dimension to calculate the shipping cost.
  6. For e.g. If the parcel is 5kg but the dimension is 50cm*40cm*20cm, then we will calculate the dimension cost by air shipping formula which [height(cm)*width(cm)*length(cm)]/6000, if the destination country is not Malysia or Singapore will be is /5000.
    For above example the dimension cost is 50*40*20/6000 which is 6.6666 and we calculate as 7kg instead of 5kg.

Included Tax Services

  1. Sensitive and normal items can use included tax services except the prohibited item.
  2. Declare amount cannot over RM 1500 per AWB.

Missing Parcel Compensate

  1. If your parcel had missing while delivering, air courier company will compensate to you by compare 3 times of your shipping cost with your declaration amount and select the minimum cost to compensate.
  2. For example if your shipping cost is CNY 100 times 3 is CNY 300 and your declaration cost is USD 5 convert to around CNY 32 is using rate 6.4, air courier company will compensate base on CNY 32 to compensate it.
  3. If you receive the parcel weight is not tally to the AWB, and have some missing items, the compensate will base on the proportion to compensate.
  4. For example your shipment is 10kg with total declaration USD 80 and shipping cost is RM100, and if you receive 9kg only, after confirm and checked if compensate is accepted, compensate will be base on (10kg-9kg) / 10kg x USD 80 = USD8 compare to shipping cost RM100 take the lowest value to compensate instead of that item declaration cost.
  5. Compensate is not over USD 100.
  6. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment.

DPE SMALL SEA PARCEL

  1. If the dimension of the goods it too big, we will base on the dimension to calculate the shipping cost.
  2. For e.g. If the parcel is 5kg but the dimension is 50cm*40cm*20cm, then we will calculate the dimension cost by formula which [height(cm)*width(cm)*length(cm)]/6000.
    For above example the dimension cost is 50*40*20/6000 which is 6.6666 and we calculate as 7kg instead of 5kg.
  3. Select this option as shipping method is the slowest method to receive, you must be patient and only the ABX courier company will delivery.

China Customs Penalties Fees

  1. If any fault declaration or prohibited item found during security checking in China customs, penalties process will carry out which base on your parcel detail.
  2. DPE will not fine you the penalties fees but if the goods is very danger, easy explode, China customs will have extra penalties fees which you need to pay.
  3. All the shipping cost paid for this shipment will not refund and goods will return to our China warehouse. Buyer has to pay again the shipping cost for resend the parcel.

Malaysia Customs EDI Fees

  1. If happen any EDI cost or duty tax during inspection, Buyer should bear the cost, if Buyer rejected, the shipment will destroy and Askmebuy will auto reduce the balance of the Buyer base on the amount charges by customs.
  2. Malaysia EDI fees will be RM 53, Singapore is SGD 50.
  3. The above EDI fees is not include any GST charges.

Sea Shipping Terms & Conditions

We offer same cost for Normal and Sensitive Sea shipping but if bulk sensitive item, you may inquiry us before submit the order.

Maximum Weight And Dimension

  1. If your packed parcel over 400KG, we will charges 1CBM fees.
  2. If dimension over 2meters, please inquiry us before place order.
  3. Sea shipping, the cost is calculate by dimension CBM (CuBic Meter) or Weight
  4. For e.g. If the parcel dimension is 0.7meter * 0.7meter * 0.5meter, the CMB calculation formula is [height(meter)*width(meter)*length(meter)].
    For above example the CBM value is 0.7*0.7*0.5 which is 0.245 and we calculate 0.3CBM cost.

Sea Special Charges

  1. Sea shipping, we will charges parcel handling fees for every parcel CNY 2 even is same seller if send 2 parcel will charges 2 times.
  2. Sabah sea shipping cost only to Kota Kinabalu, other area will have extra charges.
  3. Malaysia sea shipping cost is including GST, Singapore sea shipping is exclude GST.
  4. For highland, island, or some place will far away from city, sea shipping will have extra charges.

Wooden Frame Protection

  1. Sea shipping can request packing by using wooden box for more protection, wooden box is no free and charges by the dimension.
  2. Sample of wooden box, price may vary base on the your goods dimension.
    CNY 80 CNY 150 CNY 250

Missing Parcel Compensate

  1. If your parcel had missing while delivering, sea transport company will compensate to you by compare 3 times of your shipping cost with your declaration amount and select the minimum cost to compensate.
  2. For example if your shipping cost is CNY 100 times 3 is CNY 300 and your declaration cost is USD 5 convert to around CNY 32 is using rate 6.4, air courier company will compensate base on CNY 32 to compensate it.
  3. Compensate is not over USD 100.
  4. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment..