用户评价

现在空运的时效也明显的和以前缓慢了许多。
这是因为目前有2个大问题导致您的空运包裹延误又缓慢的进行中。

因素1：不够航班起飞
现在从中国到欧美的件比往年多了很多，导致欧美件不能完善的全安排在欧美转机。而欧美物流就使用了到马来西亚和新加坡的转机服务，把欧美件转机到马来西亚和新加坡然后在转到欧美目的地。
欧美件目前航班本钱和我们马来西亚新加坡比确实是比我们贵了很多（欧美件1kg航班本钱从CNY60起跳），这就是为什么原本寄送马来西亚和新加坡的航班也接了欧美件来运而导致航班严重不足，而我们的包裹就会出现一直在航班延误问题。

因素2：本地快递仓库都爆仓了
旺季中导致了本地的快递如ABX，Skynet, Poslaju, Gdex, Airpak 全部都爆仓了，目前他们的货量是已经“吃不消"的状态。
他们每天OT工作到夜晚，但是包裹还是一直一直的运来，更惨的是还有快递员工罢工导致这个情况更糟糕。

如果一切顺利的情况下大致上可以在5个工作日收到包裹，不过如果遇到延误缓慢问题，有时候空运也需要12天左右才能收到包裹。
我们也得知一些消息，有些同行出货2个星期了还没能安排上机的问题，这是因为他们给航班的运费成本价比我们低。
对于这个延误和缓慢的因素，我们非常抱歉，如您的包裹遇到缓慢问题请别心急，给我们一点时间，我们都会尽力帮你催件的。

Currently air shipment having serious delay cases.
Below is the 2 cases explained from the agency which causing your parcel delay and delay.

Case 1: No Enough Flight For Airline
This is cause Europe parcel too lot and airline use Malaysia or Singapore line instransit Europe parcel to Malaysia and Singapore first and retransit to their destination country.
The costing of Europe sending their parcel is higher than send to Malaysia and Singapore (Europe 1kg start from CNY60), this causing airline arrange the Europe parcel send out first and our Malaysia and Singapore parcel keep flight delaying sometime.

Case 2: Local Courier Warehouse Had Been Overload
Peak season for local courier company, ABX, SKynet, PosLaju, Gdex and Airpak all courier had inform us that their warehouse is facing heavy load situation now.
Them everyday OT and work till night but the parcel still continues coming and some courier worker walk off the job making this situation worst.

Sometime if smooth you can get the parcel around 5 working days, but sometime delaying case you will get the parcel around 12 days.
We hear from agency that some agency 2 weeks still waiting airline for arrange flight cause them pay to airline lower cost than us.
We apologize of the delay however if you facing this delay please let us know and also give us sometime to follow up with agency.

Base on above 2 cases, agency estimate after 07 Jan 2018 will be back to normal again, perhaps costing will be adjust back to previous too.
Thanks for your understanding and keep supporting us.

感谢您的支持和您的评论，我们将继续改进我们的业务流程

感谢您的支持和您的评论，我们将继续改进我们的业务流程