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What is purchase on behalf?
Answer:
Purchase on behalf is to help you to purchase any item from your requirement without you to pay the seller, communicate to seller and arrange the item.
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Why need purchase on behalf?
Answer:
The are many reason which are busy, hard to communicate, hard to transfer money oversea, expensive shipping cost.
Some other reason which hard to get this item here, here the item too expensive or oversea goods more fashion
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How to ask for purchase on behalf?
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When can I receive the items after I paid the order?
Answer:
Normally you can receive the items around 7 - 10 business days after you paid the order.
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What should I do after I paid the order?
Answer:
You need always check your email.
Every order if our purchase team had found any out of stock, option is incorrect, or any problem, system will auto send you the email for asking you to reply.
Once any of the seller of any order arrived our China warehouse you can submit the shipment to us for carry out the packing process.
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Where is your China warehouse location and when should arrived our China warehouse after payment?
Answer:
Our China warehouse is at Guang Zhou city.
If the seller is at Guang Zhou, normally today send out the goods tomorrow will arrive our warehouse.
If the seller is far away from Guang Zhou, like Shang Hai, then need 3-4 days arrive our warehouse, if Beijing then will be around 4-5days.
The above day is estimate only, to save your china courier cost and time we highly recommended you select the seller which near to Guang Zhou city.
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After i paid the shipment, will you send on the same day?
Answer:
Normally our warehouse will everyday send out the goods, except Saturday and Public Holiday.
Our driver will send out the goods around 4:30pm.
You should pay your shipment early to prevent delay shipment.
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Ship by sea is cheaper than air freight?
Answer:
If your goods dimension is large or ur goods weight is heavy, then ship by sea is absolute cheap by air.
We highly recommended you using the air shipping for more faster and more safe.
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The item is direct send to my destination or i need to pick up at some where?
Answer:
All the air and sea shipping will send to your destination by local courier or logistic agent.
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Can I combine more than one order to ship together for saving the shipping cost?
Answer:
Yes you can, once all of the item on the order reached our warehouse, our system will inform you and request to creeate the shipment to us.
you can select all arrived warehouse parcel combine into one shipment.
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What is consider sensitive item and why is consider sensitive item?
Answer:
Sensitive goods are branded item, imitation goods, food, health products, weight loss product, medical products and medicines, essential oil, edible oil, cosmetics, liquid, pen with liquid, powder, cream, CDs, Bra with liquid or sand material, handphone. walkie-talkie, tablet, laptop, bluetooh, infrared, watches, batteries, power bank, magnetic, electric pump, air pump, capacitance, electronic components, chemicals, sex toys, sharp items such knife and so on.
These item is consider as sensitive item was set by government import policy.
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If want try sensitive item send by normal shipment, can i?
Answer:
Absolutely cannot, if any sensitive item send by normal shipment found by custom you may fine by them and hold your item either destory or send back to our china warehouse.
Your name may be black listed in custom and of course the shipment cost you paid will no return.
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How can I make payment?
Answer:
Our bank information will show after you click top up. After you transfer the amount to us, you have to submit top up request, once we approve your top up, you should notice your account balance will increase. On that time you have to use your balance to pay the order or shipment.
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How askmebuy know I am transferred?
Answer:
Every customer once transfer success, them have to submit top up request in their account, this telling us you had transfer to us already.
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I saw the top up, what is top up mean?
Answer:
Top up is mean increase your account balance amount in askmebuy.
Once you click the top up you can see our bank information, after you had success transfer the amount to our account, you need to submit the top up request.
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How to submit the top up request?
Answer:
You can mouse over the top of the screen "My Account", and you will see the "Top Up", press that to submit the top up request.
you can click here to submit too: 【
Top Up】.
To submit the top up request, you need login to your account.
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How long my top up can approve?
Answer:
On working day, we will approve your top up normally less than 2 hours, for holiday we will approve your top up no more than 24 hours after you submit top up request.
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Why after 24 hours my top up still no approve?
Answer:
If you using Interbanking GIRO transfer, bank will no deposit your transferred amount to our bank account on same time, we only can wait your amount deposited into our bank account so we can help to approve that top up request on that time.
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Should i email or let you know the transfer is done beside submit the top up request?
Answer:
You may but normally we will know by checking our top up list.
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Should i keep the bank resit or bank slip after bank in?
Answer:
Yes, you have to keep the bank resit or bank slip for investigate if necessary.
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How to I submit a new order?
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Can I submit a taobao or tmall order?
Answer:
Yes you may, our company had implement a powerful system, we no provide any quotation by manually already. For taobao.com / tmall.com item you can click below link to submit order, you just need to fill in item address and qty, the system will auto quote you and display the item detail to you automatics.
https://askmebuy.com/en/new-taobao-order.html
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Can I submit alibaba or other china website for order?
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Can I submit meal package item in taobao?
Answer:
Yes you may, submit the bundle item is easier, you had to submit the one of the item belongs to this bundle item after system get the information, you can adjust the price and remark the bundle item link (meal link) into remark, also remark the color for other item if got any option.
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Can I customize order with some photo?
Answer:
Yes, some order require some artwork or photo, you may remark the link after you upload the photo or artwork into other website like below link.
http://image-share.com/
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Can I change the order delivery address?
Answer:
No, you can't amend the order detail, however you can amend the address while you submit the shipment, we base on shipment address to delivery.
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Can I cancel some item in the order?
Answer:
Yes, if your order haven't follow up you may request cancel, if your order had paid and you want cancel all the item in this order, extra services charges will apply.
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How to know my order is follow up?
Answer:
We only follow up the paid order.
You may notice the every order had the status, after the payment your order status is Waiting Purchase.
Once we followed up your order status will became Intransit To Warehouse.
After we follow up, every seller on that order will show the china parcel number which you can click on that to track your china parcel courier status.
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How do I know the seller has sent out my parcel to China warehouse?
Answer:
Every seller once we follow up we will mark in your order which you can see the parcel status is W, I, A, or S. If your parcel is "W" mean waiting seller send out, if "I" mean already send out but haven't reach our China warehouse.
For more detail about this parcel status, you can refer to our purchase flow which at below link.
https://askmebuy.com/en/page/our-purchase-flow.html?s=3
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Can I track the seller parcel before arrive China warehouse?
Answer:
Yes you can, every parcel once sent out from seller can self tracking the parcel delivery status in your order.
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How long the parcel will arrive our China warehouse after seller sent out?
Answer:
If the seller near to GuangDong, need 1-2 days, if near Shanghai need 4-5 days, if near Beijing need 6-7 days, the day of delivey is depend on the seller location and speed, our China warehouse was located at GuangDong GuangZhou city.
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Why my parcel status no update and I cannot track any detail?
Answer:
If the parcel already sent out from seller and still no reach to our China warehouse within 7 days, you may request our help for checking the problem.
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Why my order had some amendment of the amount but my balance still no update?
Answer:
Every hour system will recalculate the amended order and adjust your balance, this mean you have to wait next hour so your balance will be updated.
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Can I know my parcel is arrived warehouse?
Answer:
Yes, our system everyday will summary the arrived warehouse parcel and no arrive parcel detail by email if you have subscribe the notification.
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When should I submit shipment?
Answer:
Once your parcel arrived our China warehouse, you able to submit the shipment. We base on the shipment detail to carry out the packing process.
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Can I wait all the parcel arrive and submit into one shipment at same time?
Answer:
Yes you can, be sure the arrival China warehouse parcel no over 30 days else extra charges will apply.
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Can I keep the arrive parcel more than 30 days?
Answer:
Yes you can, but you will have to pay the storage charges and after sales will automatics closed if over 20 days after arrived to our China warehouse.
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Where can I see my arrived parcel status and submit shipment?
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Why some parcel arrived China warehouse but no weight display?
Answer:
If the parcel is at sea warehouse we no provide the weight, if the parcel at air warehouse you may ask our help to check whether the seller send wrong address or may our China warehouse staff missing scan the weight.
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How long my submitted shipment will finish packing?
Answer:
Normally need 1 day or less than 1 days to finish pack the submitted shipment. Every Sunday our China warehouse will off, so no packing and send out for this day.
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What is repacking request and checking request while I submit the shipment?
Answer:
Repack mean throw away the seller packing box to save the weight and dimension, checking request is to check every pcs of your item, our warehouse staff will take the photo and upload into your shipment. If the checking no problem you may pay the shipment by yourself.
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Can I request repack without checking request?
Answer:
Yes, you able to do, this 2 type of services is difference.
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Is it repack and checking services free?
Answer:
Repack is free but checking is base on quantity to charges.
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Can I know the parcel dimension size before submit shipment?
Answer:
I am sorry, we no measure every parcel dimension for you, but...
Our weight machine size is 50cm x 40cm, you may consider need repack or not..
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Can I request repack after packed the shipment?
Answer:
Yes you able to request but amend the packed shipment, we will charges you the amendment fees for every AWB RM10.
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Why my paid shipment in this morning but still haven't send out yet?
Answer:
We will send out the paid shipment in every night except every Saturday or public holiday.
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Why I cannot track the tracking number in local courier company after sent out?
Answer:
This is normal case, cause after air courier company pass the goods to China Customs, China customs will check your goods, if no problem then will arrange flight to destination, once arrived destination airport, local custom also will check your goods.Local custom will base on your previous declaration detail to check. If all no problem, local custom will release your goods. The above step is smooth, 1-2 working days can release from Custom Malaysia, if slow will need 3-5 working day or more.
Once local custom release, our local courier services will pick up, on this time u able to check in thier website for update. So the delivery will be arrange to your destination by our local courier services..
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How long will the local courier company delivery goods to me?
Answer:
Normally after local custom release the goods, local courier services will delivery to you on next 1 - 2 working day. However if your location is out-of-the-way of city, delivery may be delaying.
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Can I contact local courier company?
Answer:
Yes, you may contact yourself, the contact detail can be found in courier company website as well.
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Can I return the goods to seller if the goods received is not well condition?
Answer:
Yes, you may but you have to bear the air shipping cost to China seller, as China seller only bear the cost in china local courier services only.
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How do I let askmebuy know my goods got problem?
Answer:
You have to report the problem in your order base on the seller and item which is no well condition. The system only can accept the report problem if your item is no over 20 days after arrived our China warehouse
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Did askmebuy charges any services fees for after sales?
Answer:
We are free to giving after sales services, but if require any extra charges from third party, the charges is need bear by you.
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Can I email the problem to askmebuy?
Answer:
We are sorry, all the after sales must only report in your order to activate this services.
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How about my item got warranty from China seller and I cannot report over 20 days?
Answer:
For this case, you may email to us and describe your item is under warranty and we will asists you to solve your problem by email.