Maximum Weight And Dimension

1. SKYNET One packed parcel actual weight or actual dimension cannot over 99KG. If over will add CNY120 per AWB if over 200KG will add CNY0.60 per kg.
2. ABX One packed parcel actual weight or actual dimension cannot over 29KG. If over 29kg to West Malaysia will have extra CNY200 handling charges or over 29kg to East Malaysia will have extra handling charges which CNY21 Per KG.
3. Singapore one parcel weight cannot over 30KG or one side of dimension cannot over 140cm, else will have extra CNY250 handling charges.
4. All air shipping parcel measurement if over 140cm or actual weight over 68kg per parcel will extra charges the shipping cost CNY 120. Over this measurement please ask us can send by air shipping or not.
5. The weight is calculate by total net weight (include box) if the net weight is 5.01kg, we will charges you 6kg cost.
6. If the dimension of the goods it too big, we will base on the dimension to calculate the shipping cost. However if the shipping method display the free dimension or half dimension, system will base on that method to calculate the shipping cost

Included Tax Services

1. Sensitive and normal items can use included tax services except the prohibited item.

Missing Parcel Compensate

1. If your parcel had missing while delivering, air courier company will compensate to you by compare 3 times of your shipping cost with your declaration amount and select the minimum cost to compensate.
2. For example if your shipping cost is CNY 100 times 3 is CNY 300 and your declaration cost is USD 5 convert to around CNY 32 is using rate 6.4, air courier company will compensate base on CNY 32 to compensate it.
3. If you receive the parcel weight is not tally to the AWB, and have some missing items, the compensate will base on the proportion to compensate.
4. For example your shipment is 10kg with total declaration USD 80 and shipping cost is RM100, and if you receive 9kg only, after confirm and checked if compensate is accepted, compensate will be base on (10kg-9kg) / 10kg x USD 80 = USD8 compare to shipping cost RM100 take the lowest value to compensate instead of that item declaration cost.
5. Compensate is not over USD 100.
6. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment.
7. Please check the weigth and dimension while the courier person delivering the item to your destination.
8. Please sign the document of delivery if you had checked the weigth and dimension is correct that we provided.
9. If the weigth and dimension is incorrect, reject the parcel to the courier person and report to us without signing any document.
10. We hard to claim back from air courier company if you had sign the document and later report to us that weight or dimension is incorrect.
11. For any problem on the shipment you must keep everything that you received and take the photo email to us.

China Customs Penalties Fees

1. If any fault declaration or prohibited item found during security checking in China customs, penalties process will carry out which base on your parcel detail.
2. We will not fine you the penalties fees but if the goods is very danger, easy explode, China customs will have extra penalties fees which you need to pay.
3. All the shipping cost paid for this shipment will not refund and goods will return to our China warehouse. Buyer has to pay again the shipping cost for resend the parcel.

Customs EDI Fees

1. If happen any EDI cost or duty tax during inspection, Buyer should bear the cost, if Buyer rejected, the shipment will destroy and Askmebuy will auto reduce the balance of the Buyer base on the amount charges by customs.
2. Malaysia EDI fees will be RM 53, Singapore is SGD 70.
3. The above EDI fees is not include any GST charges.

Maximum Weight And Dimension

1. ABX One packed parcel actual weight or actual dimension cannot over 30KG. If over 30kg to West Malaysia the delivery speed will be slow or maybe need self collect to ABX center.
2. If the dimension of the goods it too big, we will base on the dimension to calculate the shipping cost.

Missing Parcel Compensate

1. If your parcel had missing while delivering, courier company will compensate to you by compare 3 times of your shipping cost with your declaration amount and select the minimum cost to compensate.
2. For example if your shipping cost is CNY 100 times 3 is CNY 300 and your declaration cost is USD 5 convert to around CNY 32 is using rate 6.4, courier company will compensate base on CNY 32 to compensate it.
3. If you receive the parcel weight is not tally to the AWB, and have some missing items, the compensate will base on the proportion to compensate.
4. For example your shipment is 10kg with total declaration USD 80 and shipping cost is RM100, and if you receive 9kg only, after confirm and checked if compensate is accepted, compensate will be base on (10kg-9kg) / 10kg x USD 80 = USD8 compare to shipping cost RM100 take the lowest value to compensate instead of that item declaration cost.
5. Compensate is not over MYR 200.
6. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment.
7. Please check the weigth and dimension while the courier person delivering the item to your destination.
8. Please sign the document of delivery if you had checked the weigth and dimension is correct that we provided.
9. If the weigth and dimension is incorrect, reject the parcel to the courier person and report to us without signing any document.
10. We hard to claim back from air courier company if you had sign the document and later report to us that weight or dimension is incorrect.
11. For any problem on the shipment you must keep everything that you received and take the photo email to us.

Maximum Weight And Dimension

1. If your packed parcel too heavy, we will charges by (actual weight / 500kg), for example: 400kg shipment only 0.3CBM but we will charges 0.8CBM cause 400 / 500 = 0.8CBM.
2. If length dimension of the parcel over 2.5 meters or one pcs over 100KG, will have extra CNY150 handling fees, please inquiry us before place order.
3. Sea shipping, the cost is calculate by dimension CBM (CuBic Meter) or Weight
4. For e.g. If the parcel dimension is 0.7meter * 0.7meter * 0.5meter, the CMB calculation formula is [height(meter)*width(meter)*length(meter)].
   For above example the CBM value is 0.7*0.7*0.5 which is 0.245 and we calculate 0.3CBM cost.

Sea Special Charges

1. Sea shipping, we will charges parcel handling fees for every parcel CNY 2 even is same seller if send 2 parcel will charges 2 times.
2. Malaysia sea shipping cost is including GST, Singapore sea shipping is exclude GST.
3. Big sea shipping cannot send built car, car battery which have liquid or alkaline, car engine, cigrates, wine, phone, laptop, gold, easier explode item or any items which prohibited by country law for exporting.
4. Big sea shipping for every sensitive goods like tayer, refrigerant, rice and etc. please ask before send cause these goods may have extra charges.
5. Big sea shipping cost will have normal and sensitive different category, if your overall parcel only have little sensitive item you still can enjoy normal shipping cost, however if most of the item is sensitive (over 20 percent is sensitive), you need send by sensitive shipment.
6. Below is the sensitive category for big sea shipping:
   Imitation brand, Food or drink, Game consoles, Electronic Car, Adult Products, CD, Medical, Building materials, Ceramic tile
7. All big sea shipment will delivery by local lorry and only delivery to ground floor, for heavy and big item please ready the forklift for easy unload, thanks.

How to Select Small Sea or Big Sea Services?

1. For West Malaysia normal shipment If Less than 30KG, or 50kg for extra charges area is recommended use small sea parcel.
2. For West Malaysia sensitive shipment If Less than 40KG, or 60kg for extra charges area is recommended use small sea parcel.
3. For Sabah Malaysia normal shipment If Less than 25KG, or 40kg for extra charges area is recommended use small sea parcel.
4. For Sabah Malaysia sensitive shipment If Less than 30KG, or 45kg for extra charges area is recommended use small sea parcel.
5. For Sarawak Malaysia normal shipment If Less than 20KG, or 30kg for extra charges area is recommended use small sea parcel.
6. For Sarawak Malaysia sensitive shipment If Less than 25KG, or 35kg for extra charges area is recommended use small sea parcel.

Wooden Frame Protection

1. Sea shipping can request packing by using wooden box for more protection, wooden box is no free and charges by the dimension.
2. Sample of wooden box, price may vary base on the your goods dimension.

   CNY 80	CNY 150	CNY 250

Missing Parcel Compensate

1. If your parcel had missing while delivering, courier company will compensate to you by compare 3 times of your shipping cost with your declaration amount and select the minimum cost to compensate.
2. Compensate is not over USD 100.
3. The previous shipping cost and services charges will not refund. The compensate accept normal shipment and sensitive shipment.
4. If your parcel damage during intransit or delivery, sea transport company will not compensate, fragile item or expensive item must consider wooden box for better protection.
5. Please check the weigth and dimension while the courier person delivering the item to your destination.
6. Please sign the document of delivery if you had checked the weigth and dimension is correct that we provided.
7. If the weigth and dimension is incorrect, reject the parcel to the courier person and report to us without signing any document.
8. We hard to claim back from air courier company if you had sign the document and later report to us that weight or dimension is incorrect.
9. For any problem on the shipment you must keep everything that you received and take the photo email to us.